Refund Policy

• If battery replacement is determined to be incorrect or unnecessary before installation, the battery cost will be refunded.
• Any service charge will depend on whether the technician was dispatched or arrived at your location (see our Cancellation Policy for details).
• If Mobile Battery Guys cannot provide the purchased battery or service, the affected charges will be refunded.
• Once the battery is installed and service is completed, the battery and completed labor are nonrefundable except where required by law or covered by warranty.
• A battery is not returnable because the customer changed their mind, found a lower price, or provided inaccurate vehicle information.
• Battery replacement does not guarantee the vehicle will start or remain operational if another mechanical or electrical problem exists.
• Verified duplicate payments will be refunded.

• Approved refunds will generally be returned to the original payment method.
• Payment-processing fees will be deducted where permitted by law.
• The customer's bank or card company controls the final posting time.

To request a refund, email info@mobilebatteryguys.com with the following information:

• Customer name
• Order number
• Service address
• Vehicle information
• Service date
• Reason for the refund request

We will review your request and respond as soon as possible. Please see our Cancellation Policy for details on how service fees are handled before and after dispatch.