Cancellation Policy

If you cancel before a technician has been dispatched to your location:

• All battery and service charges will be refunded.
• Payment-processing fees actually incurred will be deducted where permitted by law.

If you cancel after a technician has been dispatched but before they arrive:

• 50% of the service fee will be charged.
• The remaining 50% of the service fee will be refunded.
• The full battery price will be refunded if the battery was not installed.
• Applicable payment-processing fees will be deducted.

If you cancel, or service cannot be completed, after the technician has arrived at your location:

• The full service fee will be charged.
• The battery price will be refunded if the battery was not installed.
• Applicable payment-processing fees will be deducted.

The full service fee may apply when service cannot be completed because:

• The customer or vehicle is unavailable.
• The customer does not have the keys.
• The technician cannot access the vehicle.
• Required parking, garage, gate, or property access is unavailable.
• The customer does not have authorization for the service.
• Incorrect vehicle or service-address information was provided.

Rescheduling before dispatch does not incur a cancellation charge and remains subject to technician availability. To reschedule, contact us as early as possible so we can hold a new time slot for you.

A cancellation is not complete until Mobile Battery Guys acknowledges it. To cancel or reschedule, email info@mobilebatteryguys.com or call us with your name and order number. Please do not assume a cancellation is processed until you receive confirmation from our team.