Privacy Policy
This policy explains what information Mobile Battery Guys collects, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.
Information We May Collect
We may collect the following types of information:
- Name
- Email address
- Phone number
- Billing and service address
- Vehicle information
- License plate and VIN when provided
- Appointment information
- Customer notes
- Order, invoice, payment, refund, and warranty records
- Communications with Mobile Battery Guys
- Website, device, browser, IP address, cookie, analytics, and advertising-attribution data
- Service-related photographs or diagnostic records
Payment Information
Payments are processed by third-party payment providers. Mobile Battery Guys does not intentionally store complete card numbers or card security codes on its website.
How We Use Information
We use information to:
- Complete bookings and process payments
- Dispatch technicians and provide service
- Communicate with customers
- Manage refunds and warranties
- Prevent fraud
- Measure advertising
- Improve services
- Meet legal obligations
How We Share Information
Information may be disclosed to technicians, payment processors, website providers, email providers, scheduling tools, analytics services, advertising platforms, insurers, accountants, attorneys, and government authorities when legally required.
Sale of Personal Information
Mobile Battery Guys does not sell personal information for money. However, analytics or advertising activity may be treated as sharing, targeted advertising, or a sale under certain state laws.
Your Privacy Rights
Customers may request access, correction, deletion, portability, or applicable advertising opt-outs by emailing info@mobilebatteryguys.com with the subject line "Privacy Request." Mobile Battery Guys may verify the requester's identity before responding.
Data Retention
Transaction, tax, fraud-prevention, warranty, legal, and security records may be retained where necessary.
Cookies and Similar Technologies
The website may use cookies, pixels, analytics tools, and similar technologies. Customers can unsubscribe from promotional emails, but cannot opt out of necessary order and service communications.
Children's Privacy
The service is not directed to children under 13.
Security
No electronic system can be guaranteed to be completely secure.
Updates to This Policy
This policy may be updated by posting a revised version and effective date on this page.
Questions about this policy? Email info@mobilebatteryguys.com.